Ux ultimately determines whether your bounce rate or conversion rate increases. You may find that many companies are currently investing in their website’s user experience to stay competitive. You have to mentor and help users navigate when they use your site or app.
Without good Ecommerce order fulfillment services, you can’t success in the ecommerce business, that is for sure. Let’s see some tips.
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Getting feedback
The fastest and easiest way to get user feedback is through your customer support team.
Customer support workers spend most of their time talking to customers, and they are most familiar with what customers would like to see and what they think needs to be improved.
If you want to know if the user interface is confusing, you can simply ask the user of the application what he or she thinks about it.
This way you get immediate feedback and you can go ahead and add this to your priority list. Regardless of the specific problem, talking to your clients can give you an idea of how they expected you to solve it.
Also read: BECU Online Banking Guides
Product introduction
If you want a successful introduction to a product, it is important that your users are successful. The only way to be successful is to know what your client considers to be a success for him, what he hopes to achieve with your product or website.
Every new user who uses your site has a different definition of what success is. From what you have to do, make sure they think they are on their way to success. Here are some suggestions to get this done:
Understand what your site or product is mostly used for
For example, a project management tool can be used as a way to increase productivity or to improve the performance of staff in remote work.
These are basic problems that can be solved with project management, but your product can have many other use cases. You should know all of them if possible.
Understand what success means for different use cases
People want to get promoted, or prove themselves, or get a group together to solve a problem; they don’t use your product or website just for the sake of using it.
A simple step is to simply ask your users what they want to achieve with your product. You will find that this gives you the ability to make many changes in a short period of time.
Teach users how they can get the most out of what you have to offer
You should have specific pages and use cases that will help your users use the product’s features, and those features will help them achieve what they think is “success.”
Once you know what their ultimate goal is, you can create your own website or tool to guide them to it. This is done easily by asking what your users want to achieve, what they think is a success.
Talk to users
The time elapsed since registration does not necessarily mean how many actions were taken by the user, and how many of them are useful.
Activity and usage are important and you need to know where your user is, where they want to go and give them directions accordingly.
